SHIPPING:

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All orders will be shipped via Australia Post. Shipping charges are free globally, please check your local country rules re any import duties that may apply as these will be the responsibility of the purchaser. We ship from Sydney, Australia.

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Please allow 3-10 business days to receive your order within Australia and 7 to 21 business days for overseas deliveries. You may verify the status of your order and shipment by contacting carolyn@gemmaandlapis.com.

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RETURNS & EXCHANGES:

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We exchange items within 30 days of purchase and happily refund if an item is incorrectly shipped or damaged:

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Please ensure the following to be eligible for refund or exchange:

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• Product must be unused and in the same condition that you received it

• Product must be in its original packaging

• Request must be submitted within 30 days of purchase

• Customer is responsible for all shipping costs unless the item is damaged or there was a packing error

 

INSTRUCTIONS  TO RETURN & EXCHANGE:

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1. Submit request via email to carolyn@gemmaandlapis.com

2. Within 1 business day you will receive your return/exchange confirmation email, including our return address.

3. Your exchange or refund will be processed within 2 business days upon receipt of the returned item/s. You will be notified by email once this has been processed.

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PRIVACY POLICY:​

Effective Date: MAY 2022
Website: www.gemmaandlapis.com
Owner: Gemma & Lapis

Gemma & Lapis respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from www.gemmaandlapis.com (the "Site").

 

1. Information We Collect

We collect the following types of personal information:

a. Personal Identification Information:

• Name

• Email address

• Phone number (if provided)

• Shipping and billing address

• Payment information (via secure third-party processors)

b. Non-Personal Identification Information:

• Browser type

• IP address

• Device type

• Operating system

• Pages visited and time spent on the Site

c. Optional Information:

• Personal stories or preferences (shared during consultations or order customization)

• Responses to customer surveys or wellness questionnaires

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders

• To communicate with you about your order, account, or customer service inquiries

• To send you promotional emails, newsletters, or wellness content (with your consent)

• To improve and personalise your experience on our Site

• To maintain the security and functionality of our website

 

3. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share information with:

• Trusted service providers (e.g., payment gateways, shipping partners, email platforms) who assist in running our business, under strict confidentiality agreements.

• Legal authorities if required by law or in response to valid legal processes.

• Analytics and advertising services (e.g., Google Analytics, Meta Pixel) for marketing and performance tracking purposes.

 

4. Cookies & Tracking Technologies

We use cookies and similar tracking tools to improve your experience and understand how visitors use the Site. You can disable cookies through your browser settings, but doing so may affect your ability to use certain features.

 

5. Third-Party Links

Our Site may include links to third-party websites or services. We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies.

 

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

 

7.  Security

We implement reasonable security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Sensitive data (like payment details) is encrypted and processed securely via third-party payment processors.

 

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data

• Withdraw consent for marketing communications

• Object to data processing in certain situations

• Lodge a complaint with a relevant data protection authority

To make a privacy request, please contact us at: carolyn@gemmaandlapis.com

 

9. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

 

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:
Gemma & Lapis
Email: carolyn@gemmaandlapis.com
Website: www.gemmaandlapis.com